Policy
Refund & Cancellation
Last updated: 24 October 2026
OJAS wallpapers are digital files delivered instantly, so sales are final once the files are delivered. We will always refund you if you paid but never received your files, were charged twice, or received a file that is broken.
1. Digital products are non-returnable
Because our products are digital and can be downloaded as soon as payment succeeds, they cannot be "returned". For this reason, we do not offer refunds or exchanges for change of mind, accidental purchases of a product you already own, or dissatisfaction with the artistic style once the files have been delivered. Please review the previews on the product page before buying.
2. When we will refund you
You are entitled to a full refund in any of these cases:
- Payment taken, files not delivered: your payment succeeded but you did not receive your download link, and we cannot deliver it within 48 hours of you contacting us.
- Duplicate payment: you were charged more than once for the same order.
- Defective files: the files are corrupted, will not open, or are materially different from the product description (for example, the wrong resolution or the wrong artwork), and we cannot send a working replacement within 48 hours.
- Order cancelled by us: we cancel an order because of a pricing error, technical issue or suspected fraud.
3. Cancellations
Orders are fulfilled automatically as soon as payment succeeds, so they cannot be cancelled after payment is completed. If your payment failed or is still pending, no order is created and no charge is retained. See section 5 below.
4. How to request a refund
Email [SUPPORT EMAIL] within 7 days of purchase with:
- your order ID or payment transaction ID;
- the email address used at checkout;
- a short description of the problem, with a screenshot where relevant.
We will reply within 2 business days. If your request is approved, the refund will be initiated within 5–7 business days to the original payment method. Depending on your bank or card issuer, the money may take a further 5–10 business days to appear in your account.
5. Failed or pending payments
If money was debited from your account but the order failed, the amount is normally reversed automatically by the payment gateway or your bank within 5–7 business days. If it is not, contact us with the transaction ID and we will follow it up with the gateway.
6. Chargebacks
Please contact us before raising a dispute or chargeback with your bank. Most issues can be resolved faster directly with us.